Frequently Asked Questions About Licensing
Clear, simple answers to the most common licensing questions. We aim to be fair and flexible.
How many computers can I use the license on?
Details about activations and additional devices.
By default, a license can be activated on one computer at a time.
If you need an additional activation (for example, a desktop and a laptop), just contact support — we’re happy to help legitimate users.
What happens when I reinstall Windows or NinjaTrader?
Reinstalling your operating system or NinjaTrader may count as a new device activation.
If you run out of activations, contact support and we will reset it for you — no hassle.
Can I use the indicator offline?
Yes. After a successful online validation, the indicator can be used offline for a limited period.
An internet connection is required periodically to keep the license active.
How long does the trial last?
The trial is valid for 14 days and is limited to one computer.
Trials are intended for evaluation only and cannot be reset or reused on multiple devices.
Can I share my license with others?
No. Licenses are personal and non-transferable.
Sharing licenses or bypassing activation limits may result in license suspension.
What if something goes wrong?
If you experience any licensing issues, just reach out — we’re here to help.
Need help?
Please use the email used for signin, include the ID from your dashboard and a brief description of the issue.
That’s it — short, fair, and designed to make your experience smooth.